Preface
The DOQAUS App (hereinafter referred to as "App" or "Application") is an App product provided by Shenzhen Ditmo Electronic Co., Ltd (hereinafter referred to as "we" or "our company").
We take user privacy very seriously. When you use our products and services, we may collect and use your relevant information. Through this “Privacy Policy”, we aim to explain how we collect, use, store, and protect this information during your use of our services, as well as the ways we provide for you to access, update, control, and safeguard this information.
This “Privacy Policy” is closely related to the services you use from our company. Please read it carefully before using the App and ensure that you fully understand and agree with it before using our products and services. Once you start using our products or services, it indicates that you fully understand and agree to this policy.
1. How We Collect and Use Your Information
1.1 Information You Provide to Us
We collect and use your personal information as required by this policy. For instance, when you register an account, we will ask you to provide personal information such as your email address and phone number, which will be stored under your account. If you wish to fully utilize various third-party sharing or login features we provide, you may need to allow access to certain information from your third-party accounts, including your third-party account information and profile picture. Additionally, we may collect log information, local storage data, photos/videos/audio recordings, WiFi information, and information related to reading or modifying storage. The specific purpose and usage of collecting this data is described in more detail below. We will use compliant technologies to encrypt and store the information you have explicitly agreed to provide, ensuring the security of your personal data.
1.2 Purpose and Use of Information Collected During Your Use of Our Services
Notifications
During our operations, we may send various notifications through email, SMS, App pop-ups, and notification bar messages for purposes such as user notifications, identity verification, security checks, and user experience surveys. Additionally, we may send you commercial information related to products, services, features, or promotions. If you prefer not to receive such information, you can contact us using the contact details provided in Section 6 "How to Contact Us."
Log Information
When you use our services, we automatically collect certain information and store it in server logs or write it to external storage on your device. This information includes error or crash logs generated during app usage when the app encounters errors or crashes. These logs are written to external storage, and users have the option to decide whether to send them to us.
1.3 DOQAUS App Permission Access Descriptions
· Bluetooth Permission: When you pair DOQAUS Bluetooth devices, we require access to Bluetooth permissions to pair DOQAUS products with other devices (such as your phone).
· Location Permission: When scanning for or locating DOQAUS products, we need access to location permissions to determine your approximate location. With your permission, we may also use your device's cellular network, Wi-Fi, GPS, and Bluetooth information to determine your location, scan nearby devices, and log Bluetooth device locations.
· Microphone Permission: When using the voice assistant feature, we require access to your microphone to capture voice input. If you wish to use the voice assistant to make calls, we will also collect your contact list information. The purpose of collecting this data is to identify the information you input to provide corresponding services.
· Camera and Gallery Permissions: When submitting feedback with photos or changing your profile picture, we need access to the camera and gallery to take and upload photos. This information is used to record feedback and comments you provide.
· Read Call Status Permission: When receiving a call, we need access to call status to allow the music player (e.g., white noise playback) to monitor incoming calls. If music is playing before the call, it will pause and resume after the call ends.
· Read/Write External Storage Permissions: When upgrading the DOQAUS App or headphone firmware, we require read/write external storage permissions to update the app via the app store and store downloaded headphone upgrade files for the upgrade process.
2. How We Store Your Personal Information
We will store the personal information of users collected within the People's Republic of China (PRC) in accordance with applicable laws and regulations. Your personal information will not be transferred overseas unless it is required by law or we have obtained your explicit consent. We will retain your personal information only for the duration necessary to fulfill the purposes outlined in this Privacy Policy and in compliance with the time limits mandated by laws and regulations. We implement a range of security technologies and procedures to prevent the loss, misuse, unauthorized access, or disclosure of your information. For example, for certain services, we use encryption technologies (such as SSL) to protect the personal information you provide. However, please understand that due to technological limitations and the existence of malicious methods, even with all efforts to enhance security measures, it is impossible to guarantee the absolute security of information in the internet industry.
1. With your explicit consent: We will share your personal information with other parties after obtaining your explicit consent.
2. Legal requirements: We may share your personal information as required by laws and regulations, to resolve disputes, or in response to legal requests from administrative or judicial authorities.
3. Protecting rights and safety: Within the scope of the law, we may share your personal information to protect the rights, property, or safety of our affiliates, partners, you, other users, or the public.
4. Sharing among affiliated companies: We may share your personal information with our affiliates to provide you or us with services. However, we will only share necessary personal information, and the affiliates will be bound by this policy. If affiliates intend to change how they use your information, they will request your authorization and consent again.
5. Sharing with partners: With your explicit consent, we may share necessary personal information (or anonymized or aggregated information) with our suppliers, service providers, consultants, agents, third-party advertisers, app developers, open platforms, or other partners to provide better customer service and user experience. These partners may offer infrastructure, analyze service usage, measure ad effectiveness, provide customer support, process payments, conduct research, or offer legal, financial, and technical advice. For example, if you win a prize in a raffle, we will need to share your personal information with logistics providers to deliver the prize.
6. Data protection agreements: We will sign strict data protection agreements with any companies, organizations, or individuals with whom we share personal information, requiring them to handle the data according to our instructions, this policy, and any confidentiality and security measures.
Transfer
We will not transfer your personal information to any company, organization, or individual, except in the following cases:
1. Business transactions: As our business develops, we or our affiliates may engage in mergers, acquisitions, or asset transfers. If such transactions involve the transfer of your personal information, we will require the new owners to comply with this policy or obtain your consent again.
2. Legal obligations: To comply with legal or regulatory requirements, legal procedures, or mandatory requests from government or judicial authorities.
3. With your explicit consent: With your explicit consent, we may transfer your personal information to other parties.
Disclosure
We will only disclose your personal information under the following circumstances:
1. With your explicit consent: We will disclose your personal information after obtaining your explicit consent.
2. Legal or governmental requirements: In response to mandatory legal, procedural, or governmental requests.
3. Protecting rights and safety: When necessary, to protect the rights, property, or safety of our affiliates, partners, you, other users, or the public.
4. Other legal scenarios: As stipulated by applicable laws and regulations.
5. De-identified information: Sharing, transferring, or disclosing de-identified or anonymized personal information that cannot be traced back to an individual does not fall under the scope of sharing, transferring, or disclosing personal information. Therefore, for such data, we do not need to notify you or obtain your consent separately.
California Shine the Light Law
California Civil Code Section 1798.83 permits users who are California residents to obtain from us once a year, free of charge, a list of third parties to whom we have disclosed personal information (if any) for direct marketing purposes in the preceding calendar year. If you are a California resident and you wish to make such a request, please send an e-mail with "California Privacy Rights" in the subject line to support@doqaus.com
Third-party SDK information
| SDK name and manufacturer | use | Shared information content |
| Tencent Bugly | Log collection and analysis | Android ID, MAC address |
| Tencent QQ/WeChat SDK | Share with friends, friends circle, QQ space | Android ID, MAC address |
| Umeng Statistics | APP behavior optimization analysis | IMSI, IMEI, AndroidID, MAC address, installed apps |
| Google map | Headphone location search | Android ID, MAC address, device serial number, orientation sensor, GPS current location |
| Jerry's Home SDK | Jerry chip earphone function | Android ID, MAC address, device serial number, APP self-start (APP will monitor system button broadcasts, this function is only used for media playback, and does not actually perform APP startup actions) |
DOQAUS's products and services are not intended for minors. Minors must obtain consent from their guardians before using our products and services. If you are a minor, you should read this policy together with your guardian and use our products and services only with the explicit consent and guidance of your guardian. We protect minors' personal information in accordance with relevant national laws and regulations and will only process minors' personal information when permitted by law and with the explicit consent of the guardian.
If you are a guardian of a minor and have any questions regarding the personal information of the minor you are responsible for, please contact us through the contact information provided in Section 6, "How to Contact Us." If we find that we have collected minors' personal information without prior verifiable consent from the guardian, we will delete the relevant personal information as soon as possible.
Our privacy policy may change. We will not restrict your rights as stipulated in this privacy policy without your explicit consent. For significant changes to this privacy policy, we will provide prominent notices (for example, through pop-up notifications when the app is updated or when you log in again).
If you have any questions, comments, suggestions, or complaints regarding our privacy policy or the handling of your personal information, please contact us using the following methods:
Email: support@doqaus.com
Open the App, log in to the account you want to cancel, enter the personal information module, find the button to cancel the account, and confirm to cancel the account. Please note that account cancellation may cause you to lose data and services related to the App, so please operate with caution.
This policy version was last updated on August 25, 2024, and will take effect on August 25, 2024.